Powerful Phrases for Dealing with Difficult People PDF Free Download

Features of Powerful Phrases for Dealing with Difficult People PDF

The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash. That pipe dream could never happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again…and again…and again. Like it or not, the bulk of our waking hours are spent with people at work – people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for success.Powerful Phrases for Dealing with Difficult People PDF

With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront the situations that can arise when dealing with difficult personalities before negativity festers and spreads. features inside this practical and easy-to-use book include:

  • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
  • Nonverbal communication skills to back up your words
  • Sample dialogues that demonstrate how phrasing improves interactions
  • A five-step process for moving from conflict to resolution
  • “Why This Works” sections that provide detailed explanations

Button-pushing situations are going to come up today at work – and tomorrow too. Don’t let them rent space inside of you. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!

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Description of Powerful Phrases for Dealing with Difficult People PDF

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The Authors

Powerful Phrases for Dealing with Difficult People PDF

Renee Evenson is a small-business consultant specialising in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training

Dimensions and Characteristics of Powerful Phrases for Dealing with Difficult People PDF

Listening Length 6 hours and 53 minutes
Author Renee Evenson
Narrator Jill Blackwood
Whispersync for Voice Ready
Audible.com Release Date December 21, 2021
Publisher AMACOM
Program Type Audiobook
Version Unabridged
Language English
Identification Number B09JQJJ7T6

Top reviews

 I am less enthusiastic.

October 16, 2014

I’m less enthusiastic than the other reviewers.

I mean, I really have to laugh on some level. The difficult people I deal with would brush this kind of stuff aside with an effortless swish of the finger. The book curates a number of really very basic ideas that we’d all be familiar with in any case (e.g., using “I” phrases), and then gives a short story/skit in which the technique is demonstrated. And it’s just comical. The characters in these skits are not very tenacious, they are impossibly logical and empathetic, they instantly capitulate, they speak in strange, inorganic, stilted ways, and then they have a group hug moment when it’s all over. These kinds of epiphanies occur, in the real world, only after Godot does.

Anyone who has dealt with truly caustic personalities in the workplace knows that this is a pipe dream.

For example, the protagonist (who has been viciously slandered, or outmaneuvered, or ignored, or impugned) says: “Can’t you see how what you did there affects me, and even though I now understand that you did mean it in that way, that it still will upset me?” And in Ms. Evenson’s universe, the respondant now says: “Yes, indeed, I can see how that would have upset you, and now that my eyes are opened, I will be ever so careful in the future to proactively leverage your feelings. I now see that we are equally important partners in this enterprise, and that I have been hateful. Let us now hug, and seal the bond between us, wherein we now understand each other’s equally valid life choices!!!”

Anyone that works in a place where important things are done (and hence, has aggressive personalities) knows that this is not reality.

I am disappointed in the book. There was nothing here, really, that I could benefit from. It is hard for me to imagine the kind of flaccid, vapid, workplace in which this kind of schlock could be relevant guidance. It is, to me, a fictionalized account of what could be effective in a completely different universe from the one in which we live.

I am sure Ms. Evenson is a wonderful person, but she couldn’t last ten seconds in any workplace I have been in.

Colin Priest
 naive advice that assumes the other person can be reasoned with

February 20, 2022

Sure, sometimes difficult people just need the right words and approach to find a mutually beneficial solution. But at work, when you’re dealing with powerful sociopaths and incompetents who simply don’t care, the advice in this book is completely and utterly useless. Similarly, the advice for dealing with bullies is wrong, ignoring the psychology of bullying. The only way to deal with a bully is to expose their behavior in front of others who openly will take your side.
 Already helpful!!!

February 25, 2020

I, sadly, AM a difficult person, so when dealing with others I am learning how to handle my end of the conversation better without feeling like I have to control the conversation(s) of anyone else involved. This book has helpful, easy-to-read, quick-to-learn statements that aid me through MY struggling part of any conflict, work, personal. etc. Used it recently with a relationship that got in a train wreck when another party interfered, escalating the situation. Then, of course, my part became intensified, and so on. Possible irreparable damage, but when getting together three weeks later to “talk it over,” this book helped keep it on an even keel. (Wasn’t embarrassed to take note cards since they were actually evidence I was trying – as was the other party – and it kept me on track when I wanted to veer.) Highly recommend!
Reference: Wikipedia

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