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Attributes of Communication the Cleveland Clinic Way PDF
Communication the Cleveland Clinic Way PDF-Put relationship-centered communication at the forefront of care
Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships.
Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout.
In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to:
• Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students
• Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers
• Identify common misperceptions and myths in healthcare communication and respond to them successfully
• Cultivate a true sense of empathy―with patients and fellow caregivers alike―while maintaining professionalism
In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors’ passion for their work, and elevate any organization.
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Illustrations of Communication the Cleveland Clinic Way PDF
For students of all the branches of medicine and surgery and health professionals that aspire to be greater and better at their procedures and medications. A renowned book by those who have read it and learnt from it. Many have already ordered it and is on the way to their home. Whether you work in the USA, Canada, UK or anywhere around the world. If you are working as a health professional then this is a must read.. The most reviewed on book Communication the Cleveland Clinic Way PDF is available for grabs now here on our website free. Whatever books, mainly textbooks we have in professional courses specially Medicine and surgery is a compendium in itself so understand one book you need to refer another 2-10 books. Beside this there are various other text material which needs to be mastered!! Only reference books are partially read but all other books have to be read, commanded and in fact read multiple times.
The Writers
Adrienne Boissy, MD, is the Chief Experience Officer of Cleveland Clinic, where she leads initiatives to improve the patient experience. She spearheaded the creation and development of the Clinic’s R.E.D.E. to Communicate: Foundations of Healthcare program, and serves as a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis.
Timothy Gilligan, MD, is the former Co-Director of the Center for Excellence in Healthcare Communication at Cleveland Clinic, where he teaches communication skills and provides physician coaching. A medical oncologist, Dr. Gilligan is Vice-Chair for Education at the Clinic’s Taussig Cancer Institute.
Proportions of Communication the Cleveland Clinic Way PDF
- Publisher : McGraw Hill; 1st edition (May 4, 2016)
- Language : English
- Hardcover : 288 pages
- International Standard Book Number-10 : 0071845348
- International Standard Book Number-13 : 978-0071845342
- Item Weight : 1.23 pounds
- Dimensions : 6.5 x 1.1 x 9.3 inches
- Book Name : Communication the Cleveland Clinic Way PDF
Reviews From Customers
Book Huwk “This is one of those books that should be required reading. Not only does it do a deep dive into the essentials of strong, solid communications, it lays the groundwork for creating a culture that supports communication and its development. Do not think this book is only for those in the medical profession…the lessons and best practices listed in this book far extend the medical boundaries and translates well in other industries.
The method used to promote communication and educate others can be readily applied to other organizations. The framework created to teach relationship-centered communication was labeled the R.E.D.E model which stands for Relationship Establishment, Development, and Engagement. This model drastically helps improve the experience of both the patient (recipient) and provider (communicator). You can quickly draw comparisons between other industries that deal with customers (which is EVERYONE).
I really liked the cases that the book discusses in-depth, along with the lessons learned. The challenges discussed and analyzed were some that I even encountered in my current job. This book can help you and your organization optimize customer interactions, increase overall satisfaction, and improve the final outcome.
You will learn a lot in this book. A solid book.”
Vince “The book covers a common deficit that plagues medical education: that doctors are taught to diagnose and recommend treatment, but are yet left virtually unarmed with stragies on: how to gain a patient’s trust,
listen effectively, empathize, and collaborate. Also missing is a way to deal with conflict and navigate difficult conversations that inevitable arise in a therapeutic relationship.
Yet again, the Cleveland Clinic paves the way with a usable outline and strategy. Relationship skills are critical to patient and provider well-being.”
Parvez M “I am the chief of Medicine and Highly recommend this book just started reading it , Appears to be well written I know I am going to recommend it to my colleagues at my hospital. HCAHPS is the bane of our life , But no choice have to work to improve the scores great reading towards an improved HCAHPS score”
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